Billing
Payment Information FAQs
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How do I pay? Why do I need to keep a card on file?
We manually process all class requests through the Parent Portals online, and use the card on file to make payments. If there is no card on file, we may not receive the class request due to how the system filters requests.
We now offer installment payments, 3 times throughout a 12 week session. The first payment will be due upon class request approval. The second and third payments will be charged to your card on file on scheduled dates posted on the Classes page of our website. You can also pay in full at registration by reaching out to the office to arrange.
Please note: If you will be paying for your class through a third party, payment will be due in full upon approval.
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Why does the cart show $0.00 owed when I request a class?
We manually process all class requests and will use the credit card on file to make payments after the class is approved. By manually approving we are able to apply any credits or discounts accurately.
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Why was I charged more than the class fee shown?
There is an annual registration fee that will be included in the total with each session’s class request if it is due. This fee is non-refundable, and there is a maximum of $50 per family for registration fees.
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What is the refund policy?
Families dropping a class prior to the dates listed on the Classes page of the website can receive a full refund of the first installment paid. Refunds will be made as a credit towards a future class, or to the credit card on file. You will need to let us know your refund preference in the comments when requesting the drop. If you do not indicate your preference, we will put it as a credit towards a future class. Annual registration fees are non-refundable.
Please be aware that by signing up for a session you are required to pay all 3 installments. If you choose to drop a class after the last day to drop date listed, your credit card on file will still be charged according to the installment schedule.
Past due balances will result in a denial for future registration requests.
If your child has an injury, we require a doctor’s note to credit missed classes towards a future class.